Return Policy – Time Tide BD

At Time Tide BD, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a smooth return process.

Eligibility for Returns

1. Items can be returned within 3 days of delivery.
2. The item must be in unused, undamaged, and original condition, with all tags, packaging, and accessories intact.
3. Certain items, such as custom-engraved or personalized watches, are non-returnable unless they arrive damaged or defective.

Return Process

1. Initiate a Return:
   • Contact our customer support team at or message us on WhatsApp/Facebook within the eligible return period.
   • Provide your order number and a brief description of the issue, along with photos if necessary.
2. Approval:
   • Our team will review your request and confirm whether the return is eligible.
3. Shipping the Item:
   • You will need to ship the product to our return address, provided upon approval.
   • For damaged or defective items, we will cover the return shipping cost.
4. Refund or Exchange:
   • Upon receiving and inspecting the returned item, we will process your request for a refund or exchange.
   • Refunds will be processed to the original payment method within 7 business days.

Non-Returnable Items

• Items marked as “Final Sale” or “Clearance.”
• Personalized or engraved products.
• Items damaged due to misuse or mishandling.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Notify us within 24 hours of receiving the product.
2. Provide clear photos of the damage or defect, along with your order details.
3. We will arrange for a replacement or refund based on your preference.

Contact Us

For any return-related questions, please reach out to us